time line of events: 13/12/16: lazada livechat representative (colleague A) promises to coordinate and expedite order delivery before stipulated date 13/12/16: purchases made with lazada 15/12/16: lazada customer service advocate 1 (colleague B) denies any commitment to expedite despite being shown livechat evidence 15/12/16: escalation of lazada's broken promises issue 16/12/16: lazada customer service advocate 2 (colleague C) apologizes for colleague B but does not propose anything to resolve the problem. Despite numerous attempts, all of the so called "customer service advocates" or script robots are still not taking up and responding to the issue Conclusion: lazada singapore help center associates seemed to think "I am sorry" copy and paste templates are the ultimate resolution to all customer service issues and are too poorly trained to deviate from script. Buy from lazada at your own risk!
Product or Service Mentioned:
Lazada Group Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $60.
Preferred solution: Let the company propose a solution.