Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Singapore, Singapore

Charged twice for order

Lazada Singapore - Charged twice for order
My account charged twice. I have called customer service and informed them. Assured its being looked into. Need to ensure reversal is immediate. A bit of loss of trust
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Michael S Szs

Products not received but status delivered

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I received an email saying product delivered but it was not Phone number for customer service is not in service
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Preferred solution: Deliver product or service ordered

User's recommendation: Forget customer service here

Jason L Lmx

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Verified Reviewer

Return service really bad

Your team has not solved the problem for me yet. This problem has already occurred on October 17, 2023. The seller sent me the wrong style of goods. I asked for a return and refund. This has been delayed for 3 weeks and I still havent gotten a correct date pick up the parcel,I called and emailed many times, but the problem was not solved. They kept asking me to wait. I hope this problem will be solved soon. Thank you.
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Preferred solution: Full refund

Nurfazirah J

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Verified Reviewer

Unsuccessful Delivery Attempt

I have been waiting in my office, however, ninjavan stated that the delivery was unsuccessful. It is the second time delivering.
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Singapore, Singapore

I would like the size of the item

I would like to change the size of the table runner. I.bought 2 table runners. One is 40 by 150 The other one 40 by 180 Can I change the 40 by 180 to one size longer Maybe you can change it to 40 by 190. Thank.you Your faithfully Jaya
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Annamalai E

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Verified Reviewer

My orders Product not delivery

I. Order juice mehine 3 piace my register address is 30 cuffroad singapore no delivery kindly ple help me
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Loss:
$47

Preferred solution: Full refund

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Singapore, Singapore

Bought a piece of black plastic for $725.

Lazada Singapore - Bought a piece of black plastic for $725.
Lazada Singapore - Bought a piece of black plastic for $725. - Image 2
Bought a digital door lock from Lazada at a 9.9 sale. Instead they sent me an empty black plastic with a label on top of it stating my name and address. Seller did not reply to my enquiry and Lazada denied my request for refund. Then seller sent me a second empty black plastic saying it's a free gift.
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User's recommendation: Do not buy from lazada

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Kuala Lumpur, Kuala Lumpur

Not receive my order item

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Lazada Singapore - Not receive my order item
i have order 1 unit Jozuze MD 14 HD1080P Mini Camera Portable Small Digital Video record Police Bodycam infrared night vision miniature camcorder price is $16.68 +shipping fee$1 Total is 17.68 (is already paid ). Please assist check with is Sold by Global Merch Park & Estimated delivery is between 30/01/2024. Till today i yet receive my order item. please revert the status what is the outcome. Thank you.
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User's recommendation: Must inform to customer’s or refund the paid .Once item cannot sent out

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Singapore, Singapore

我没有收到货

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Lazada Singapore - 我没有收到货
Lazada Singapore - 我没有收到货 - Image 2
Lazada Singapore - 我没有收到货 - Image 3
我都没有收到你们说11号就来了今天都14号了没有货到LZSGCN0061996 请你们解决这个事情好吗 还是 要 我打字 都没有收到就是没有收到 请大家帮我解决决定 我的号码8267**** 还要说什么 今天都几号了 还要我写这些东西
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Anonymous
map-marker Singapore, Singapore

PARCEL RETURN

Dear Sir/Madam I was forgot to collect my package, date: 28/09/23, tracking number: NLSGCN0161****. Could you please send it back again and notify me so that I can collect it. So sorry for the inconvenient cause. Kindly please resend back to nearest 7-11 BLK 412 Bedok North Ave 2#01-128. Thank you Michelle Tay
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Hiroshi Zvd

Do not Buy from Lazada Singapore

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I have purchased from various online shopping. Shoppee, Ebay, Amazon and so far the customer service has been okay. Lazada Singapore is really bad in their customer resolution when it comes to issue dispute.
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Loss:
$138
Pros:
  • Delivery was quite fast
Cons:
  • Customer service is horrible

Preferred solution: Just want to let online shoppers to beware of Lazada Singapore poor customer service. I have shopped with Ebay, Amazone and Shopee their customer service has been great

User's recommendation: Do not buy from Lazada - You will regret by their customer service when you encounter issue with your product No one will help you

Jeny Okt

Poor customer service recovery

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Cut and paste responses agreeing with me that merchant sent grossly different item. Yet onus is on me to lug heavy bulky item to drop-off for refund. Had repeated live chats with two agents and repeated emails. Will not spend money for aggravation, other platforms available.
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Loss:
$70

Preferred solution: Apology

User's recommendation: Use it til it doesn’t work for you, you’re the customer, spend only if it doesn’t cause more grief

Audrey T Ygz

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Verified Reviewer

Good experience

I have a very good experience with lazada. Deliveries are very fast especially from local sellers. Product quality is ok, comparable to street shops. Not top but not bad. Customer service really good.
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Preferred solution: nothing

Anonymous
map-marker Singapore, Singapore

Payment issue

I paid for my order through scan and pay.But it is still showing waiting for payment.i sent screen shot also that I paid to my order.
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User's recommendation: Don't do scan and pay

Terence T Frb

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Verified Reviewer
| map-marker Singapore, Singapore

I am a Lazada Merchant and have stern error past few days and can’t send items out to customers l.

Lazada Singapore - I am a Lazada Merchant and have stern error past few days and can’t send...
Lazada Singapore - I am a Lazada Merchant and have stern error past few days and can’t... - Image 2
I am the owner of Autumn Singapore a drop shipping biz. I have been having Way Bill issues past few orders and all my products are stuck and cant be sent out to my customers. Pls help resolve this or I will lose more biz because of your platform error
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